FAQs
- Who can benefit from actnow?
- Can I get broadband in my area?
- How much does broadband cost?
- How do I sign up with actnow?
- What if I already have broadband?
- Can I stay with my existing Internet Service Provider (ISP)?
- Do I have to change my email address?
- How else can actnow help me?
- What’s the catch?
- What if I currently have home highway/ISDN?
- I live in a very remote area and still can’t get broadband. What can I do?
- What if I have a technical problem with my broadband?
- What is the minimum spec PC required to run broadband?
- My ISP says that my ADSL Broadband is subject to a Data Cap. What is this?
- What if I have more than one broadband connection for my business?
Who can benefit from actnow?
You are eligible if you are self employed, run a small or medium sized business or a farm in Cornwall - typically employing less than 250 people. You can be home or office based.
Can I get broadband in my area?
By the end of July 2005, virtually all businesses in Cornwall will have access to broadband. To find out if your business is within reach, call actnow on 0800 800 935.
How much does broadband cost?
Broadband is an extremely affordable business tool with basic packages starting as low as £17.99 a month. As a Cornish business, actnow will give you advice on the best service to suit your business needs.
How do I sign up with actnow?
Call 0800 800 935 and ask to speak to one of our Account Managers. They will register you with actnow and give you advice on the best broadband service for your business.
What if I already have broadband?
If you already have broadband, still call actnow to register and speak to an advisor. You will also be able to get free expert advice on how you can use IT to improve your business.
Can I stay with my existing Internet Service Provider (ISP)?
Yes, you can use your choice of ISP.
Do I have to change my email address?
No, you do not need to change your existing email address.
How else can actnow help me?
actnow also provides free expert advice on how to improve your business through the use of ICT. Once you're registered with actnow, you'll automatically be offered this service.
What’s the catch?
There isn’t one! actnow is a non-profit making partnership funded by Objective One and is designed to help Cornish businesses grow through the use of broadband and ICT - we really are just here to help!
What if I currently have home highway/ISDN?
If you have home highway/ISDN there are many factors that need to be considered, depending on your particular circumstances. Please contact one of our Account Managers who will ensure the switch to broadband is as smooth as possible.
I live in a very remote area and still can’t get broadband. What can I do?
Contact actnow to let us know and we’ll try to help.
What if I have a technical problem with my broadband?
If you have a technical problem with your broadband connection the best advice is to contact your ISP immediately to troubleshoot any possible problems that they are aware of. If you still experience problems after this, then contact actnow and we will try to help. Please note that actnow cannot visit customer’s premises to resolve technical problems.
What is the minimum spec PC required to run broadband?
Although most new PCs these days will be more than capable of running a broadband connection it is worth checking that your machine is up to the job. Check with your ISP when you order broadband that your PC is of a suitable spec. Alternatively contact one of the actnow account managers on 0800 800 935.
My ISP says that my ADSL Broadband is subject to a Data Cap. What is this?
Some ISPs now offer ADSL broadband connections with ‘data caps’. This means that the amount that can be downloaded within a month is restricted. Whilst this is often reflected in the cost of the connection. actnow recommends that customers use providers who do not restrict the service with a data cap.
What if I have more than one broadband connection for my business?
actnow will provide a subsidy on any broadband connections that a business has. We recognise that some businesses might have remote workers or home connections that are also beneficial to the business. Therefore we subsidise all connections that are for the business use.
